Frequently Asked Questions
- About Encaustic Paintings
- How to care for Encaustic Paintings
- Shipping Policy
- Return Policy
All my encaustic paintings are original works and hand-painted. They are painted on wood birch panels with 7/8 inch thickness on the side unless otherwise noted in the image description. The paintings are ready to hang with gallery gauge wire on back and should hang flush on the wall.
My encaustic paintings are typically made from cosmetic grade bees wax with damar resin added and pigments for color, but may include other mixed media elements depending on the painting. Encaustic is a beeswax-based paint that is kept molten on a heated palette. It is applied to a surface and reheated to fuse the paint into a uniform enamel-like finish. The term “Encaustic” is derived from the Greek word “enkaien” and means “to burn into”.
The durability of encaustic is due to the fact that beeswax is impervious to moisture. Because of this it should not deteriorate, it should not yellow, and it should not darken. Encaustic paintings do not have to be varnished or protected by glass. As with any painting it is not recommended to hang it in direct sun light. The wax should not reach melting point until around 150 to 200 degrees fahrenheit.
To return the painting to its original luster, simply buff the surface with a soft cloth. Caution should be used on paintings that include mixed media elements as this may damage the painting.
Shipping is free to an address within the continental United States.
If you want to ship outside the continental United States, we will attempt to accomodate that, but shipping will be charged separately and you need to contact us at email@example.com before you complete the purchase.
We will package and ship your item as quickly as we can, but life happens and it may take up to 7 business days after purchase before it is shipped. If you want an update on your order, please contact us at firstname.lastname@example.org.
Once shipped you will receive an e-mail notification with a tracking number.
Your item will typically be shipped via US Postal Service Priority Mail from Raleigh, North Carolina. You can consult the USPS Priority Mail Map with a zip code of 27571 for an expected delivery time to your location, typically 3 business days or less.
If your item is damaged, please contact us at email@example.com and consult the return policy below.
Thanks for shopping at MJS Works, LLC. If you are not entirely satisfied with your purchase, we're here to help. Please reach out to us at firstname.lastname@example.org and we'll happily assist you.
Paypal Purchase Protection
Your purchase is covered by the Paypal Purchase Protection. You must first initiate a return under the below policy for MJS Works. But in the case of disputes, those can be escalated directly to Paypal.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your return. If your return is approved, we will refund the purchase amount to your credit card via Paypal, subject to your card issuer's policies.
Shipping charges for all returns must be prepaid by you. Please contact us at email@example.com for the return address in North Carolina, US. The return will only be processed when the item is received by us. You are responsible for any loss or damage to the item during shipment.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.